Can I design my own gift box?
Definitely! Just build your order like you normally would. On the checkout page where you enter the ship-to information, it will ask if you’d like to add all of the items into a gift box. Can’t decide what to add? We also have a variety of pre-designed gift boxes covering a range of price points.
Is there a limit to how much product can go in a gift box?
Each gift box has a 22# limit.
Can I add a personalized message to my gift box?
On the checkout page, underneath your billing information, is a space to write a gift message.
What does the gift message look like?
Your gift message will appear on the packing slip that is included with each order.
Do you offer gift wrapping?
We do not offer gift wrapping. Our gift boxes are printed with the Renard’s Cheese logo and images of Door County scenery.
Will my recipient see the prices of their gift box?
No. The packing list that is included with each order does not have prices on it.
How will they know the gift box is from me?
The billing and ship-to information is shown on the packing list that is tucked inside each order.
Will Renard’s Cheese notify the recipient that they have a package arriving?
We only email shipment details to the address provided in the billing information section. We encourage our customers to notify their recipients before the order is placed to make sure that someone will be available to bring the package inside when it arrives.
Are the gift boxes on your website available in the store?
We have pre-made gift boxes available for in-store pickup during the holiday season. They are available year-round, but we will need approximately 15 minutes to assemble them. We recommend ordering through our website by noon the day before, and choosing in-store pickup, in order to ensure that your gift boxes are ready when you arrive.
Why can’t I add more than one gift box to my order?
Each gift box will need to be entered as a separate order and paid for separately. If you have 10 or more gift boxes, you may use our Corporate Gift Department to streamline your ordering process. With our Corporate Gift Department, you will only need to make one payment to cover all of the gift boxes.
payments and promotions
What types of payments does Renard’s Cheese accept online?
We accept all major credit cards, including American Express and Discover. We also accept Renard’s Cheese gift cards.
Do you have any coupon codes available?
In order to be notified of our coupon codes, please sign up for our mailing list. This can be done on the bottom of each webpage. Look for the blue section that says “Connect.” You can also check the box that says “Sign me up to receive marketing emails” when you’re checking out online. Coupon codes are typically published in Fall, when our holiday brochures are mailed out, in order to encourage placing holiday orders early.
Where do I enter my coupon code?
On the cart page, underneath your list of items, is a space to enter a Coupon Code. Please be sure to click “Apply Coupon” after entering the code to ensure that it is activated.
Can I pay online with a Renard’s Cheese gift card? Can I use both a gift card and credit card in the same transaction?
Yes, you can certainly pay for your online purchases with a Renard’s Cheese gift card. If you will be using both a gift card and a credit card, enter the gift card first. It will take you back to the checkout page where you can then verify your information and choose “credit card” for the remaining payment that is due.
How can I find out how much is on my Renard’s Cheese gift card?
You can call either of our stores or our office at 920-825-7272.
Do your gift cards expire?
No, our gift cards never expire and there are no fees.
When will my credit card be charged?
Your credit card will be charged as soon as the order is placed.
My transaction didn’t go through, but my credit card shows a charge. What’s going on?
Each time an order is attempted, whether it is successful or not, your bank will place a hold on the funds for that amount. The charge is merely pending and will not go through. It will fall off after several business days, but in the meantime your funds may be unavailable. We strongly recommend using a credit card (not a debit card) for this reason.
placing your order
How far in advance can I place my online order?
Online orders may be placed up to 1 year in advance. Upon checkout, you will select the specific date that you would like it delivered. Great for getting your gift-giving done early!
Can I place an order for in-store pickup on your website?
Yes. Orders are due no later than noon the day before the requested pickup.
What if I want to do an in-store pickup over the weekend?
When you place your order, select “in-store pickup” and choose the Friday before the weekend day that you will be coming in. Your order will be ready on Friday for pickup any time over the weekend.
Can I select a certain date for my package to be delivered?
Yes. When you checkout you will be required to select a date that you would like it delivered. Delivery dates are not guaranteed, but we will do our best. We are not responsible for shipping delays once the package leaves our store.
Why won’t the website let me select certain dates for delivery?
Shipping times can range from 1-4 days. Since our products are perishable, we do not ship out packages that will not arrive at their destination before the weekend. The delivery date calendar will only show options that fit this criteria.
Can I change or cancel my order after it has been placed?
There is a 24-hour window from the time the order is placed where changes can be made without penalty. Beyond that window changes may not be possible and may incur a charge of $22 or more. Outside of business hours, please call 920-825-7272 x0 and leave a voicemail, or email your changes to us within the 24 hours. Emails that are sent as replies to the order confirmation will not be valid as that mailbox (noreply@) is unattended.
Do you offer same day in-store pickup?
No. Orders must be placed no later than noon on the day before the pickup date.
How long will it take for me to receive my order?
Transit times vary from 1 to 4 days. Unforeseen delays may occur after the shipment leaves our store, especially during the holiday season. We are not responsible for shipping delays and do not guarantee delivery on a specific day.
Will I receive an order confirmation?
After your order is successfully submitted, you will receive an emailed order confirmation. Please review it and notify us within 24 hours if any changes need to made. There is no need to notify us if everything is correct.
My order status shows that it is “On Hold.” What does that mean?
“On Hold” just means that the order has printed so that we can begin processing it soon. Nothing is wrong with the order, and no action is needed by the customer.
Is everything in your retail store available online?
A majority of the products in our retail stores are also available online, but not everything. If a product is not on our website it is not available to be ordered.
Can I come into your store and have someone help me place an order to be shipped out?
Definitely. Our store employees would be happy to assist you with placing an order.
Can I place an order over the phone?
Yes. Our business office is available to help from 8:00 AM – 4:30 PM Monday through Friday all year long. During the holiday season, we may be available on weekends as well.
My cart shows a $5.00 service charge. What is that for? Can I avoid it?
When you order online from Renard’s Cheese, we have dedicated employees who put a lot of care into making sure your order is processed correctly. Printing the paperwork, pulling the items, packaging them so that they don’t break in transit, making the gift boxes look nice and following up with shipping problems all take time and effort. The $5.00 service fee helps us offset those costs which are not present for in-store transactions. The charge is non-negotiable.
I want to send my recipient the same thing as last year. Can you look up my history?
Customers who create an online account will be able to see all of the orders that they have previously placed. We no longer keep written records of previous customer orders.
Do you ship outside of the United States?
We ship to the continental United States (including Alaska) and Hawaii.
Shipments to Alaska and Hawaii must select 2nd Day Air, and choose a Wednesday, Thursday or Friday for a delivery date.
Shipping to Canada is available but is very expensive and the product is not guaranteed due to transit time. Please call our office at 920-825-7272 x0 if you have questions about shipping to Canada.
Can you ship to PO Boxes/APO/FPO addresses?
We require a street address for all orders that are being shipped.
Do you offer same day shipping?
No. Our ordering deadline is noon the day before the requested ship date.
Do your orders ship with cooler and ice?
We recommend adding cooler and ice to your order if it is warmer than 40 degrees at the destination. If it is warmer than 80 degrees at the destination, and it will take 4 days in transit, we highly recommend using 2nd Day Air in addition to cooler and ice. If product is spoiled and these recommendations are not followed, we are not responsible for spoiled product.
What shipping options does Renard’s Cheese offer?
You can choose from either UPS or Fed Ex. You can also select Ground/Home Delivery or 2nd Day Air services. We do not ship through the U.S. Post Office, nor do we offer Next Day Air.
I am placing an online order and only see 2nd Day Air options. Is that my only choice?
Depending on the destination, you may need to push the desired delivery date back in order to see ground shipping options. Try changing the delivery date to a Thursday or Friday, possibly of the following week, until Ground shipping rates are shown.
Why are your shipping rates so expensive?
Our shipping rates are live, and come from UPS and Fed Ex. We do not mark them up or make a profit off of them. Prices may fluctuate based on fuel rates, labor shortages, holiday pricing, supply and demand or any other number of factors outside of our control.
creating an account
order tracking, in transit and delivery questions
How will I know when my order has shipped?
You will receive an email with your tracking number.
How can I track my order?
Both UPS and Fed Ex have tracking available on their websites and phone apps. Please be aware that packages are not always scanned along every part of their travels, especially during the holiday season.
Can I change the delivery date or address?
There is a 24 hour window from the time the order is placed where changes can be made without penalty. Beyond that window changes may not be possible, and may incur a charge of $22 or more. Outside of business hours, please call 920-825-7272 x0 and leave a voicemail, or email your changes to us within the 24 hours. Emails that are sent as replies to the order confirmation will not be valid as that mailbox (noreply@) is unattended.
What happens if I entered the ship-to address incorrectly and didn’t notice?
In most cases UPS or Fed Ex will flag it and correct it. While it will still get to the right spot, the carriers charge us for this service. Unfortunately we are unable to absorb these costs so we must pass them along to the customer who placed the order. Fees start at $22 and increase depending on how complex the error is and if re-routing is necessary. To minimize these charges, we encourage customers to validate all addresses through the USPS Zip Code Lookup page before submitting them. Even when employees of Renard’s Cheese enter the order, it is ultimately up to the customer to review all information to make sure it is correct.
I have sent packages to this address before and they were delivered, so why is Fed Ex or UPS telling me it’s wrong?
Other retailers may absorb the cost of the re-directs into their prices. We are a small family-owned business, so it makes more sense to pass the cost along to the individuals who incur the costs rather than increase our prices across the board.
UPS or Fed Ex shows that my package has been delivered, but I didn’t get it. What should I do?
First, verify that the ship-to address was correct. If it was, then take a peek around your house or check your doorbell camera if you have one. Especially around the holidays, the delivery drivers may “hide” packages behind a shrub or planter, alongside the garage or other less conspicuous places. They are looking out for you by trying to reduce the likelihood that your packages will be stolen.
Do recipients have to be home when their package arrives?
If you are shipping a package that includes wine, an adult signature is required. We encourage customers to make recipients aware of arriving shipments whether or not a signature is required.
My package was delayed or lost. Will Renard’s Cheese re-ship it?
We do not automatically re-ship packages that were delayed or lost. The reason for this is that even if a package is delayed, the items might still be good when the package arrives. During the winter holiday season, in-transit packages are stored overnight in the UPS or Fed Ex vehicles, which in most parts of the country is similar to being refrigerated.
I’m worried that my items are spoiled. What should I do?
In most cases, the product will be okay even if it is no longer absolutely cold. Dryer, harder cheeses can go without refrigeration longer than items with a higher moisture content, such as spreads. If cheese is mushy or hot, we advise using your best judgment. If our recommendations were not followed regarding cooler, ice, 2nd Day Air, etc. we are not liable for perished products.
My package arrived damaged or missing items. Who do I contact?
Email or call us at 920-825-7272 x0 within 24 hours of receiving your shipment. Please note that we will usually require pictures and may ask for the items in question to be returned to us.
Do you offer local delivery in the Sturgeon Bay area?
We do not offer local delivery services for any of our products.
corporate gift giving
How big of an order to I need to qualify for Corporate Gifting?
Any order of 10 or more boxes can go through our Corporate Gift Department.
Can individuals utilize Renard’s Cheese Corporate Gifting services?
Yes, anyone can utilize our Corporate Gift Department, as long as at least 10 boxes are being shipped.
Where can I find more information about Corporate Gifts?
You can visit our Corporate Gift webpage, or call us at 920-825-7272 x101.
Which holidays are you open?
We are open until noon on Christmas Eve and New Year’s Eve. We are open our normal business hours on Presidents Day, Good Friday, Memorial Day, 4th of July, Labor Day, and Columbus Day.
Which holidays are you closed?
Renard’s Cheese is closed on New Year’s Day, Easter, Mother’s Day, Father’s Day, Thanksgiving, and Christmas Day.
Is Renard’s Cheese open all year?
We are open every day, all year, except for the holidays mentioned above.
When are fresh curds available?
We make our cheese curds fresh daily. They’re available as soon as our retail stores open or shortly thereafter.
Which days are white cheese curds available in your store?
White cheese curds are available at both retail stores on Mondays, Tuesdays, and Fridays. They may also be available on other days, but we don’t typically know far in advance. Our store can be reached at 920-825-7272 x103 to ask if they are available on any particular day.
Are dogs allowed at Renard’s?
Renard’s Artisan Cheese welcomes responsible dog owners. Dogs are allowed in our outdoor patio dining area, and we have many picnic tables around our property where dogs can join their owners too. We have large front and back yards if your dog wants to play and burn off some energy. Dogs and other animals are NOT permitted in the store, except when required by law.
Do you offer in-store pickup?
Advance orders for in-store pickup must be placed through our website ordering portal. The deadline is noon the day before the requested pickup day. You will be asked to select which store location you will be picking your items up from.
Can I call in an order for same-day pickup?
No. The deadline for ordering is noon the day before the pickup.
Are the gift boxes that are available online also available in-store?
We have pre-made gift boxes available for in-store pickup during the holiday season. They are available year-round, but we will need approximately 15 minutes to assemble them. We recommend ordering through our website by noon the day before and choosing in-store pickup to ensure that your gift boxes are ready when you arrive.
If I buy items in the store, can you ship them to my house?
We are not able to ship in-store purchases. Only items that are listed on our website are available for shipment. Feel free to place an order through our website whenever it is convenient for you.
What are your customer service hours?
Our business office is open Monday through Friday 8:00 AM – 4:30 PM, all year.
What is your return policy?
We do not accept returns for any reason. If you have concerns about a product, call us. We will take your information and ask for details, as well as pictures of the product in question.
Does Renard’s Cheese accept donation requests?
We do accept donation requests from non-profit 501-3C organizations. Please see our Donations page for more information.
Does Renard’s Cheese offer fundraising options?
We offer fundraising opportunities through the sale of our cheese, pizzas and fudge. Please see our Fundraising page for more information.
Do you have a catalog?
We do not have a catalog, but each year we mail out a holiday brochure featuring our gift boxes. The insert includes a list of our cheeses. You can view or print the brochure and the insert here. If you would prefer, you can call us at 920-825-7272 x0, and we will mail you a copy.
What is the shelf life of cheese?
Each of our cheeses has a Best By or Sell By date on it. However, even “expired cheese” is not bad. Many people prefer the taste of aged cheeses!
How should I store my cheese to ensure it lasts as long as possible?
Ideally cheese should be stored at a temperature of below 40 degrees. Keeping it covered in your refrigerator, away from foods that smell, is a great choice.
Should I freeze cheese if I’m not going to eat it soon?
The shelf life of cheese is long enough that freezing should not be necessary. Freezing will change the texture of the cheese so if a cheese has been frozen it’s best to use it for cooking, and not eating fresh. Harder cheeses do better in the freezer than softer cheeses.
I ordered cheese to be shipped to me, but it arrived warm. Is it still good?
The best way to know if the cheese is perished is to look it over for any signs of mold or melting, and smell it to make sure it hasn’t gone bad. Cheese that is warm/soft is not necessarily inedible. To prevent potential problems from heat, we recommend cooler & ice when temperatures are above 40 degrees.
My cheese is past the Best By/Sell By date. Can I still eat it?
Possibly. Take a look at it, smell it, and take a small nibble. You should be able to judge as to whether the cheese is still edible. In many cases, assuming it’s stored properly, cheese can last a long time past its Best By date. Soft cheeses that develop mold should be disposed of. Mold on harder cheeses can be sliced off and the rest will be still be good.