Frequently Asked Questions

Definitely! Just build your order like you normally would. You can select "Add a Gift Box" on the cart page. Can’t decide what to add? We also have a variety of pre-designed gift boxes covering a range of price points.

Each gift box has a 22# limit.

Yes. There is a box where you can write your gift message on the cart page. 

Your gift message will appear on the packing slip that is included with each order.

We do not offer gift wrapping. Our gift boxes are printed with the Renard’s Cheese logo and images of Door County scenery.

No. The packing list that is included with each order does not have prices listed.

The sender’s address is shown on the packing list that is tucked inside each order.

We only email shipment details to the email address provided during checkout. We encourage our customers to notify their recipients before the order is placed to ensure that someone will be available to bring the package inside when it arrives. We are not responsible for unattended packages.

We have pre-made gift boxes available for in-store pickup during the holiday season. They are available year-round, but we will need approximately 15 minutes to assemble them. We recommend ordering through our website by noon the day before and choosing in-store pickup to ensure your gift boxes are ready when you arrive.

Each gift box must be entered as a separate order and paid for separately. If you have 10 or more gift boxes, you may use our Corporate Gift Department to streamline your ordering process. With our Corporate Gift Department, you will only need to make one payment to cover all of the gift boxes.

We accept all major credit cards, including American Express and Discover. We also accept Renard’s Cheese gift cards.

In order to be notified of our coupon codes, please sign up for our mailing list. This can be done at the bottom of each webpage. You can also check the box that says “Email me with news and offers” when checking out online. Coupon codes are typically published in the fall when our holiday brochures are mailed out to encourage placing holiday orders early.

On the right side of the checkout page, underneath your list of items, is a space to enter a Coupon Code. Please click “Apply” after entering the code to ensure it is activated.

You can certainly pay for your online purchases with a Renard’s Cheese gift card. If you will be using both a gift card and a credit card, enter the gift card first. It will take you back to the checkout page, where you can verify your information and choose “credit card” to make the remaining payment due.

You can visit our store or call us at 920-825-7272 x103.

No, our gift cards never expire, and there are no fees.

Your credit card will be charged as soon as the order is placed.

Each time an order is attempted, whether it is successful or not, your bank will place a hold on the funds for that amount. The charge is merely pending and will not go through. It will fall off after several business days, but your funds may be unavailable in the meantime. We strongly recommend using a credit card (not a debit card).

Online orders may be placed up to 1 year in advance. Great for getting your gift-giving done early!

Yes. Orders are due no later than noon the day before the requested pickup.

When you place your order, select “in-store pickup” and choose the Friday before the weekend day that you will be coming in. Your order will be ready on Friday for pickup after 10 am or any time over the weekend.

No. When you checkout, you will be required to select a shipping date. Choose a ship date near the date you would like your package delivered that corresponds to the chosen shipping method. Delivery dates are not guaranteed. We are not responsible for shipping delays once the package leaves our store.

Shipping times can range from 2 to 5 days. Since our products are perishable, we do not ship out packages that will not arrive at their destination before the weekend. The shipping calendar will only show options that fit this criteria.

There is a 24-hour window from when the order is placed, during which changes can be made without penalty. Beyond that window, changes may not be possible and will incur a charge of $25 or more. Outside of business hours, please call 920-825-7272 x0 and leave a voicemail or email your changes to us within 24 hours. Emailssent as replies to the order confirmation will not be valid as that mailbox (noreply@) is unattended.

No. Orders must be placed no later than noon on the day before the pickup date.

Transit times vary from 2 to 5 days. Unforeseen delays may occur after the shipment leaves our store, especially during the holiday season. We are not responsible for shipping delays and do not guarantee delivery on a specific day, even with 2nd Day Air.

After your order is successfully submitted, you will receive an emailed order confirmation. Please review it and notify us within 24 hours if any changes need to be made. There is no need to notify us if everything is correct.

A majority of the products in our retail stores are also available online, but not everything. If a product is not on our website, it cannot be ordered.

Our store employees would be happy to assist you with placing an order.

Yes. Our business office is available to help from 8:00 AM – 4:00 PM Monday through Friday all year long. 

Customers who create an online account will be able to see all of the orders that they have previously placed. We no longer keep written records of previous customer orders.

We ship to the continental United States (including Alaska) and Hawaii. Shipments to Alaska and Hawaii must select 2nd Day Air, and choose a Monday, Tuesday or Wednesday for a shipping date.

No. We require a street address for all orders that are being shipped.

No. Our ordering deadline is noon, the day before the requested ship date.

We recommend adding cooler and ice to your order if it is warmer than 40 degrees at the destination. If it is warmer than 80 degrees at the destination, we highly recommend using 2nd Day Air in addition to cooler and ice. If the product is spoiled and these recommendations are not followed, we are not responsible for the spoiled product. The customer is solely responsible for ensuring that cooler and ice are added when appropriate. 

UPS is our primary shipping provider, though SpeeDee is also available in select areas. You can choose from Ground/Home Delivery or 2nd Day Air services. We do not ship through the U.S. Post Office or offer Next Day Air or Same Day shipping.

Depending on the destination, you may need to choose a day earlier in the week to see ground shipping options. Try changing the shipping day to Monday or Tuesday until Ground shipping rates are shown.

Our shipping rates are live and come directly from the transit providers. We do not mark them up or make a profit off of them. Prices may fluctuate based on fuel rates, labor shortages, holiday pricing, supply and demand, or any other number of factors outside of our control.

We do not sell or share your email address with other companies.

You will be able to view all previous orders that you’ve placed, as well as tracking information. Recipient addresses will also be saved, making future orders quicker and more convenient.

You will receive an email with your tracking number.

UPS and Spee-Dee have tracking available on their websites and phone apps. Please be aware that packages are not always scanned throughout their travels, especially during the holiday season.

There is a 24-hour window from when the order is placed, during which changes can be made without penalty. Beyond that window, changes may not be possible and will incur a charge of $25 or more. Outside of business hours, please call 920-825-7272 x0 and leave a voicemail or email your changes to us within 24 hours. Emailssent as replies to the order confirmation will not be valid as that mailbox (noreply@) is unattended.

In most cases, UPS will flag it and correct it. The carriers charge us for this service while it will still reach the right spot. Unfortunately, we cannot absorb these costs, so we must pass them along to the customer who placed the order. Fees start at $25 and increase depending on how complex the error is and if re-routing is necessary. To minimize these charges, we encourage customers to validate all addresses through the USPS Zip Code Lookup page before submitting them. Even when employees of Renard’s Cheese enter the order, it is ultimately up to the customer to review all information to make sure it is correct.

Other retailers may absorb the cost of the re-directs into their prices. We are a small family-owned business, so we pass the cost along to the individuals who incur the costs rather than increase our prices across the board.

First, verify that the ship-to address was correct. If it was, then take a peek around your house or check your doorbell camera if you have one. Especially around the holidays, the delivery driver may "hide" packages behind a shrub or planter, alongside the garage, or other less conspicuous places. They are looking out for you by trying to reduce the likelihood that your packages will be stolen. You can also check with your neighbors to see if it was accidentally delivered to the wrong house. Renard's Cheese is not responsible for stolen packages, delivered to the wrong address, or any other circumstances beyond our control. Route package protection is available for purchase in your cart at checkout. Visit our "File a Shipping Claim with Route" page to file a claim.

We encourage customers to inform recipients of arriving shipments whether or not a signature is required. Renard’s Cheese is not responsible for unattended packages.

Route package protection should be contacted via the link above for delayed, lost, or stolen packages. 

In most cases, the product will be okay even if it is no longer absolutely cold. Dryer, harder cheeses can go without refrigeration longer than items with a higher moisture content, such as spreads. If the cheese is mushy or hot, we advise using your best judgement. If our recommendations were followed regarding cooler, ice, 2nd Day Air, etc., and you purchased Route shipping insurance, please contact Route to file a claim.

Email or call us at 920-825-7272 x0 within 24 hours of receiving your shipment if you are missing a product.If your package is damaged and you purchased Route insurance, please file a claim with them using the link above. Renard's Cheese is not responsible for damaged packages if you did not purchase Route insurance. 

We do not offer local delivery services for any of our products.

Any order of 10 or more boxes can go through our Corporate Gift Department.

Yes, anyone can utilize our Corporate Gift Department as long as at least 10 boxes are being shipped.

You can visit our Corporate Gift Department webpage or call us at 920-825-7272 x101.

We are open until noon on Christmas Eve and New Year’s Eve. We are open our regular business hours on Presidents Day, Good Friday, Memorial Day, 4th of July, Labor Day, and Columbus Day.

Renard’s Cheese is closed on New Year’s Day, Easter, Mother’s Day, Father’s Day, Thanksgiving, and Christmas Day.

We are open every day, all year, except for the holidays mentioned above.

We make our cheese curds fresh daily. They’re available as soon as our retail stores open or shortly thereafter.

White cheese curds are generally available on Mondays, Tuesdays, and Fridays, but days may vary. It's best to call ahead to find out if they are available. Our store can be reached at 920-825-7272x103 to ask if they are available on any particular day.

Renard’s Artisan Cheese welcomes responsible dog owners. Dogs are allowed in our outdoor patio dining area, and we have many picnic tables around our property where dogs can join their owners, too. We have a large yard behind the store if your dog wants to play and burn off some energy. Dogs and other animals are NOT permitted in the store except when required by law.

Advance orders for in-store pickup must be placed through our website ordering portal. The deadline is noon, the day before the requested pickup day.

No. The deadline for ordering is noon the day before the pickup.

We have pre-made gift boxes available for in-store pickup during the holiday season. They are available year-round, but we will need approximately 15 minutes to assemble them. We recommend ordering through our website by noon the day before and choosing in-store pickup to ensure that your gift boxes are ready when you arrive.

We are not able to ship in-store purchases. Only items listed on our website are available for shipment. Feel free to place an order through our website whenever it is convenient for you.

Our business office is open Monday through Friday 8:00 AM – 4:00 PM, all year.

We do not accept returns for any reason. If you have concerns about a product, call us. We will take your information and ask for details, as well as pictures of the product in question.

We do accept donation requests from non-profit 501-3C organizations. Please see our Fundraising & Donations page for more information.

We offer fundraising opportunities by selling our cheese, pizzas, and fudge. Please see our Fundraising & Donations page for more information.

We mail out a holiday catalog featuring our gift boxes and products annually. If you have not signed up for our mailing list and would like a catalog, you can call us at 920-825-7272 x0, and we will mail you a copy.

Each of our cheeses has a Best By or Sell By date. However, even “expired cheese” is not bad. Many people prefer the taste of aged cheeses!

Ideally, cheese should be stored at a temperature of below 40 degrees. It is a great choice to keep it covered in your refrigerator, away from foods that smell.

The shelf life of cheese is long enough that freezing should not be necessary. Freezing will change the texture of the cheese, so if a cheese has been frozen, it’s best to use it for cooking and not eating fresh. Harder cheeses do better in the freezer than softer cheeses.

The best way to know if the cheese has perished is to look it over for any signs of mold or melting and smell it to ensure it hasn’t gone bad. Cheese that is warm or soft is not necessarily inedible. To prevent potential problems from heat, we recommend cooler & ice when temperatures are above 40 degrees.

Possibly. Take a look at it, smell it, and take a small nibble. You should be able to judge whether the cheese is still edible. In many cases, assuming it’s stored properly, cheese can last a long time past its Best By date. Soft cheeses that develop mold should be disposed of. Mold on harder cheeses can be sliced off, and the rest will still be good.